If you have any questions about Courier
Solutions and our services please feel free to contact any one
of our staff or email: info@couriersolutions.co.nz
Q: How do I open an account with Courier Solutions?
A: Call 0800 771 747 to discuss your requirements with a member
of our Sales Team.
Q: How do I get more information about Courier Solutions?
A: Call 0800 771 747 and request more information to be posted
out to you, or one of our sales team will call to discuss your
freight requirements and ascertain which of our suppliers is
best able to meet your needs.
Q: How do I work out the cubic metre?
A: This is calculated by multiplying the height x width x depth
of the parcel.
Say you were sending a parcel 40cm (h) x 20cm (w) x 60cm (d)
the calculation would be: .40 x .20 x .60 = 0.048m3
Q: What is the calculation when working out bulk rates?
How do I know whether I will be charged out at a cubic rate
or a tonnage rate?
A: You are charged whichever is greater—the tonnage weight
or the number of cubic meters. To calculate the weight into
a cubic measurement, divide the weight by 1000, and then multiply
this number by the weight again. This is the cubic measurement.
So, say your package weighs 200kg, divide 200 by 1000 and then
times it by 200, which gives you 40 cubic meters. In this instance
you would be charged by the weight.
Q: What is a rural charge and what is the delivery standard?
A: Deliveries to rural areas and Waiheke Island incur an additional
charge. Deliveries to rural areas can take up to an additional
two working days.
A rural location is classed as:
- Any address with an RD (Rural Delivery) area
- Any Rapid number in the address
- Where a parcel is handed to an on forwarding agent, i.e. rural
mail or another carrier, if in any doubt, please contact our
customer services department who can confirm.
Click here to see a guide to rural areas.NZ Directory 16-03-10 Please note this list is subject to change without notice and is a guide only as some areas change to become rural ,therefore will incur additional rural charges. This is also a very handy guide to New Zealand cities.
Q: Can I track an item without a ticket number?
A: No, a ticket number is required at all times to track parcels.
Q: Do you keep a record of the address that items are
delivered to?
A: Addresses for deliveries are not recorded by all courier
companies. We use a signed ticket as proof of delivery, unless
non signature or authority to leave has been authorised.
Q: How do I order new tickets?
A: You can either call the customer services team on 0800 771
747 or email solutions@couriersolutions.co.nz
Q: Do your drivers carry tickets with them?
A: No, our drivers do not carry stocks of tickets with them.
Tickets need to be ordered the day before they are required
to ensure timely delivery.
Q: What tickets do I use on this parcel?
A: Your ticketing schedule shows which tickets to use for each
area in New Zealand. If you would like an updated copy of your
ticketing schedule, please call us.
Q: Can I get a pick up without a prepaid ticket?
A: Yes, we can charge one-off pick ups to your account. Please
be aware the charges differ to your prepaid tickets as there
are administrative costs for processing.
Q: How can I get an overnight delivery when I only have
two day tickets?
A: We can charge a one-off delivery to your account. Please
call us to organise this service. However, this excludes Saturday
deliveries.
Q: Our customer has product that needs to be returned
to us. Can the courier pick up the parcel from our customer,
bring it back us and charge our account?
A: Yes, this process is called reverse logistics. We can organise
a courier to pick up the parcel from your customer and return
it to you. To organise reverse logistics please call our Customer
Service Team with the pick up details and the contact name or
complete the Reverse Logistics Form and fax it to us.
Please note: this service costs more than your prepaid tickets
because of the additional administrative processing.
Q: Do you deliver on Saturdays?
A: Saturday delivery is not available in some areas of the country.
Please call Customer Services for more information on Saturday
delivery areas.
Q: I have an important delivery which needs to be delivered
tomorrow.
A: We can organise a “Pre Alert” which notifies
the courier that your parcel is urgent and needs to be delivered.
This can only be done on important parcels not on everyday items.
Q: I need to know that a parcel arrived safely at its
destination. How do I know it’s arrived?
A: If you call our Customer Services team they will do a Proof
of Delivery (POD) for you. This tells you when the parcel was
delivered, where it was delivered and who signed for the parcel.
Q: The parcel I sent via Courier Solutions has been
damaged in transit. What do I do?
A: Please notify our Claims Administrator on 0800 771 747 or
email claims@couriersolutions.co.nz
within 48 hours of notification.
Q: Do I need to fill in a claim form if I have been
notified of damage or the loss of a parcel?
A: No, we do all the paper work for you. Once you have notified
us of the claim and provided us with an invoice for the cost
of the product (with no margin added), we will process everything.
Q: My company’s address details have changed.
Who do I notify?
A: Please email accounts@couriersotutions.co.nz
with any changes to your company information.
Q: I have a query on my account with Courier Solutions
Limited. Who do I contact?
A: Please contact our accounts team via 0800 771 747 or email
accounts@couriersolutions.co.nz.
Q: What are Courier Solutions Limited terms of credit?
A: The Terms of Credit at Courier Solutions are strictly 20th
of the month. For a copy of the Terms of Credit please contact
our accounts team via 0800 771 747 or email accounts@couriersolutions.co.nz.
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Q: What are Courier Solutions Limited Terms and Conditions?
A: For a copy of our Terms and Conditions click here Courier Solutions Terms and Conditions
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Q: What is the Fuel Adjustment Factor (FAF)?
A: FAF is a variable fuel surcharge used by freight and courier companies to re-coop costs for fuel increases at the pump. This can change weekly and is adjusted both upwards and downwards. This rate is applied only to carriers who charge FAF.
To see this week's FAF rates click here Fuel Adjustment Factor
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